Mary, Maturango Museum
- Retail Pro pretty much sells itself, but BHD customer service is absolutely over the top!
Mary, Do Me A Favor
- We have been delighted to have found BHD. The technical support is superior and I cannot tell you how wonderful it is to work with your people. They are genuinely knowledgeable. Your training staff is very helpful and the technical team actually fixes problems rather than always defaulting to uninstalling and re-installing software to see if that helps. It has been an excellent experience. Thank you!
Brian, Ocean River Sports
- I just sold $100,000 during a weekend sale and I was one cent off. Thanks BHD for getting me to this level!
Michelle, Tri City Valley Cats
- Our Quickbook POS system has been wonderful in our first year of using it. It has made my job much easier and more organized!
Wayne, Mountain Air Sports
- We get serviced through Big Hairy Dog. The response time on questions or fixes is quick!
Carole, Party World
- It's refreshing to work with a company that jumps right in when you have a problem.
Sharonde, Utowa
- No matter who we talk to, you are helpful, nice and wonderful. You've been a pleasure to work with.
Hometown Hearth
- Whippany, NJ - Can't say enough about BHD support. Turn around is awesome!
Gege- Kalispell, MT
- Your techs are always such pros! Very knowledgeable, efficient, and kind! It is comforting to know that if a problem arises there is a quick resolve! Thank You BHD!
Eleanor from Jest Jewels
- The whole staff at BHD are phenomenal and just the best group of people to work with. Everyone is so friendly and helpful.
Richard, Omega Promotions, Burlington, NC
- Working with BHD is "extraordinarily fantastic"
Richard
Norm, Black Oak Golf Course - Auburn, CA
- We have been using Retail Pro for a little under 1 year and our profit margin has gone from about 20% to over 40%. I attribute that to Retail Pro and our ability to better track our inventory.
Rob, Kris Kringl, Leavenworth, WA
- Excellent customer service--great team!
Bill, Kiene's Fly Shop, Sacramento, CA
- I am a happy, happy customer of Retail Pro and Big Hairy Dog for 10 years. Everyone at BHD is great! I have never had a tech onsite that has not been shockingly gifted!
Rebecca, Holistic Healing, Richmond, CA
- BHD is an outstanding company to operate under. The crew that works for BHD is very helpful; I appreciate this company and its people. Thanks so much!
Linda, The Equine Shop, Kailua Kona, HI
- I Love BHD! We couldn't operate without you - Thanks!
Matt, Bicycle Planet, Folsom, CA
- We've been very happy with the stability of our Retail Pro and the technical support of Big Hairy Dog. Thanks to everyone at BHD!
Scott, Centerplate, San Francisco 49ers, San Francisco, CA
- The guys have been doing great!! Your tech was amazing last game. We had a serious issue and he handled it like a true professional and got use up and running before gates. Thanks to you and your awesome crew from myself, Centerplate and the San Francisco 49ers.
Dale, Table Talk, Tucson, AZ
- You guys are the best...I hope all your problems today are easy ones.
Big Hairy Dog Information Systems
Big Hairy Dog Information Systems (BHD) is widely recognized as the leading help desk for POS software solutions in the specialty retail industry.
BHD supports more than 3000 store locations worldwide.
For over 20 years BHD's seasoned experts have worked alongside small, mid-size and large, multi-store businesses to further their success.
Why choose BHD?
Big Hairy Dog Information Systems offers services to customers that make us the most appealing choice for client support. We're available 24/7 with after hours support. Our hours of operation are daily M-F from 6 AM to 6 PM, Saturday from 9 AM to 5 PM, and Sunday from 9 AM to 2 PM PST. After hours support is available at any hour of the day or night. We do not believe in voicemail at BHD. Call us during regular business hours and you will reach a live person to assist you.
Customer satisfaction
The BHD mantra is "Breaking every rule to take care of our customers." Your business runs fast and when you need help you need it now. We aren't afraid to push the envelope to make sure you are absolutely satisfied. Including a plethora of free response services , including, free technical support, chat room, message board, email, as well as downloads and online training videos, as well as free refresher training anytime you or your staff require updated training. Also including an industry leading hardware loaner program; BHD ships overnight to nearly everywhere. No other competitor can match the award-winning services that BHD's help desk provides for its clientele.
Browse our site to get a more in-depth look at what we offer. Our representatives are available to answer questions or concerns.
"Talk Or Text Me"
Mick Malaney, Co-Founder and President
mickmalaney@gmail.com
cell # 916-803-3939
Sandy Malaney, Co-Founder and CEO
sandymalaney@hotmail.com
cell # 916-802-3939
