Because we’re the #1 Retail Pro Dealer for Support & Service in the World!
How did we come to that conclusion, you ask?

For more than 17 Years we at BHD have been devoted to Retail Pro Software because it is simply the best mid-tier POS package on the market.
BHD also sells and supports QuickBooks POS for our smaller mom & pop operations.
These two packages allow BHD to successfully meet the needs of virtually any specialty retailer today.

FREE Services - We have resources geared to support our customers:

• FREE Technical support chat rooms
• FREE Message boards
• FREE Downloadable training videos
• FREE Knowledge base to help you help yourself
• FREE Support or training at the trade shows
• FREE Refresher training FOREVER on your RPRO version
• FREE BLOG postings
• FREE On-line training seminars for all BHD customers
• FREE Hardware loaner program
• FREE E-mail support etc.


Support
We are open Monday-Friday 6am-6pm PST, as well as Saturday 9am-5pm and Sunday 9am-2pm PST. The only days we are closed are Christmas and Thanksgiving. East coast retailers love us because we are 9-9 their time! The owners at BHD list their cell phone number and pager on our website for our customers. We will get someone to help you at any hour in an emergency with 24/7 availability!
Experience
BHD technicians have more than 100 years of combined experience supporting Retail Pro. This experience allows us to ensure that our customers are completely satisfied! We document solutions and offer our FREE electronic knowledge base to our customers so that they can troubleshoot on their own more easily at no charge.
Satisfaction
We have the highest percentage of customers that have purchased long-term software membership. Only satisfied customers buy upgrades to Retail Pro.
Custom Work
BHD coordinates many customizations, integrations and modules for our customer base. We bring packages together & get the job done.
Expertise
Our support technicians & trainers have a very thorough understanding of Retail Pro and retail operations, resulting in better implementation of your system.
Guarantee
We offer a one year, 24-hour next day replacement warranty for your BHD hardware, allowing you to stay up and running without hassle. This is not just a manufacturer’s warranty which is what most other vendors supply.
Speed
At BHD we time our callbacks and if we can’t help you immediately, we will tell you when we will call you back. Someone will call you at the appointed time even if it is to say that we will be calling you in another 10 minutes. You don’t leave a message on voicemail and then wait for a call that might be missed. If you are down at POS we will take that call immediately. You can plan your life with BHD.
Live People
When you call us you will speak to a live person and we will pick up the call on the 2nd ring. At BHD we do not believe in voicemail jail. You will work with live people. The owners at BHD give their cell phone numbers and pagers out to our customers because they care that much about service.
Commitment
We are proactive with support and call every two months to check on our customers. What other company do you know of that does that for you?