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Customers Speak Out ...

BHD Customer  Located Quote
Dale- Table Talk Tucson, Az "We have been using Rpro for over 10 years and gone through multiple training and upgrades. We have NEVER had the service with the other guys, that we get from BHD. In fact the other guys shouldn't even be in business."
Linda- Nike Olympic Trials "Just wanted to let you know we are doing well!!! Our sales are crazy!!! We haven't has to many issues. We could not have done it without Paul and Karen!!! They were lifesavers!!!
Cara- Lewis and Clark Outfitters Springdale, Ar "The service we receive from BHD has always been phenomenal and I'm sure always will be.  I cannot say enough about the professionalism, courtesy, and patient suppose I always get when I have an issue.

Thank-you for setting yourself apart and actually taking care of your customers.

Toni- Palms Boutique Las Vegas, Nv "Your team have been tremendous and extremely helpful."
Jan- Hamley & Co Pendleton, Or "Colt is the best thing that ever happened to Hamley's. Colt initial training was excellent and his follow-up is always superior. All the tech support has been incredible. If our system goes down, BHD responds immediately. If we have an issue, BHD returns calls promptly. I know of other business owners that have bragged to me that they have the "best of the best" POS system and we should change to their system. Two months later these same businesses are calling their POS system the "worst of the worst" because they received poor initial training and have little-to-no technical support!"
Phil- Glass Butterfly Gresham, Or "Your service is far superior to Epicor/Apropos, both in how you treat us as a customer, and in response times. With the addition of the release of 9 planning and reporting, I think we will also have a superior end product to our previous system."
Brad - Pet Extreme Turlock, Ca "I am really happy with the support that we receive from BHD, in fact, when it comes to support, BHD gives the absolute best of all the support providers that we use within our business. Thanks!"
Dawn- Western Athletic Clubs San Francisco, Ca "You guys are great by the way!"
Marjorie- The Lingerie Shoppe Larkspur, Ca "Nathan was an absolute doll and very helpful. He didn't make us feel bad for not knowing what we were doing!"
Cara- Lewis & Clark Outfitters Springdale, Ar "Love the videos!!! I have learned a lot going through some of them. Great tool!!!"
Ernie- Casa Casa San Jose, Ca "Thanks for everything you do for us! I love your system."
Laura- Sierra Nevada Adventure Company Arnold, Ca "I just wanted to say that you guys have the best customer service of any company I've had the pleasure of working with. Prompt, concise, friendly... I feel totally at ease with our Retail Pro system, because I know I can count on you to be there if anything goes wrong or if we find ourselves with a question. Thanks for making it so easy for us!"
Michele- Abundance Sherman Oaks, Ca "Every tech I have worked with has been great and got all my issues handled. Thank you."
Linda- The Equine Shop Poulsbo, Wa "I have been a client of BHD for 15 years and I could not be happier. BHD is on top of everything and I can actually understand the techs! Please tell everyone at BHD thank you."
John- Sneakervilla Philadelphia, Pa

“It was a pleasure meeting everyone at BHD and touring your facility! Training with Colt was very enjoyable and I really learned a lot. Retail Pro is a great software package with a lot of functionality. Thanks”

 

Keith- Stage Nine Entertainment Sacramento, Ca “I just wanted to leave a quick note for you guys about Rich in tech support.  He has been immensely helpful.  He not only helps solve problems, but he does it in a friendly and extremely fast manner. He is doing an excellent job.”
Nancy- Noble House Resorts

 

San Diego, Ca “Colt did an incredible job here at Paradise Point. He is a wonderful trainer, calm, smart and accurate. Solution driven. I have worked all weekend on your system, it is quick, easy and USER FRIENDLY!”

 

Dan- Cartridgeworld # 387 Palatine, Il “I would like to thank you for your training and support over the past several months. I can truly say that I have learned a great deal about the powers within Retail Pro. This has and will help me develop and use my POS to develop a better way to manage and grow my business by collecting more customer information.”
Gege- Wakefield Beauty Kalispell, Mt "I am so happy that I connected with your company!"
Curtis- Distinctive Kitchens Pensacola, Fl "We really love Colt! You guys are more involved then I could have ever imagined. I will highly tout your company."
June- Sierra Rock Roseville, Ca "I am very impressed with Nathan's flexibility and professionalism. I am extremely impressed with his onsite visit."
Ernie-Casa Casa San Jose, Ca "You hope the software does everything that you need, which it does. You also hope you get great service along with that and from training to tech support to follow up calls you guys have been pluses in all categories."
Paul- George Bass New Orleans, La "Colt is a fantastic trainer!"
Judy- Evergreen Placerville, Ca "I just wanted to thank Jack and Ken very, very, very, very much for helping me out of the pickle I got myself into!"
Chase- Accents Saint Simon, Ga "I wanted to let everyone know how wonderful you guys are. I want to express another THANK YOU to Colt who came in early today to help me out with a polling issue. I know that he didn't have to do that and I appreciate it!"
Stephanie- New Way Boot Lexington, Ky "Both Colt and Werner have been wonderful. Colt is always the same wonderful person when I call and Werner just fit right in when he was onsite. I love working with them."
Ernie- Casa Casa San Jose, Ca "I am blown away with the support & service I receive from BHD. Werner was onsite yesterday and I was very impressed."
John- Red Stick Sports Baton Rouge, La "Our V6 to V8 upgrade have been the best thing since sliced bread. We love it!"
Jackie- Cartridgeworld #532 St Paul, Mn

"Pam knows her product and was very responsive and patient. She listened to a lot of cranky Cartridge World owners who were new and felt that RPRO was not user friendly. She belted out answers to all of the questions fast and efficiently...we loved her.  She has been a huge help to us! I am extremely grateful for the 1 hr of free training that Pam has given us to resolve our mailing label issues. I am very very happy with BHD and the service they provide.”

 

Tim- Cartridgeworld #247 San Jose, Ca

“I think the webinars are GREAT - so thanks to the training team”

Miranda- HH Norcal Reno, Nv

“Colt is really great to work with, an excellent trainer!  In a few training sessions he brought us very much up to speed on most functions in Retail Pro”.

David- Pet People Encinitas, Ca "Gateway only took me a minute to set it up, and it works great. It is a lot faster than dial-up. We have received a lot of complements on the unit already, and I want to install it in more of our stores.  Would recommend anybody using a modem purchase it today."

 

John- Jordanwood Grass Valley, Ca

“I couldn’t have made it through the Christmas Season (06) without RPRO.”

Alexis- Florida Gulfarium Fort Walton, Ca

“My experience with BHD has been awesome. Nathan was phenomenal. Everything from sales all the way to tech and training has been amazing!”

Robin- Continental Display Sacramento, Ca

“Business Works is so user friendly and I really like the new system. I am very happy with everything. I really like how the accounting link integrates with Retail Pro and Business Works”

 

Jan & Chris- Bergmans Lubbock, Tx

“After transferring to you from another dealer, and going through our first training, we are in heaven!"

 

Colleen- Merry Go Round Bellevue, Wa

“I wanted you to know that I think your tech support is wonderful! They are always polite and do everything they can to fix your issues. Thank you.”

Marquita- Camera Arts Sacramento, Ca

“Karen, I appreciate you taking care of that invoice. By the way, we are so happy with Retail Pro and are looking forward to how it will simplify our end of the year financials. Again, thanks so much for all you have done to help our business.”

Renaud- Cafe Coton San Francisco, Ca

“I attended a meeting yesterday at our main station (San Francisco). I wanted to tell you that these meetings are extremely helpful.  Not only do they offer your techs an opportunity to check the system, they also give them a chance to see how the program is used in reality, on a case by case basis. On our end, we learn so much more in one hour than in a year of experimenting. Also the tech was very good.  He took the necessary time and was very knowledgeable.  Whatever he could not answer right away, he took notes and said he would get back to us shortly. He also told me that such meetings would happen from time to time, and that is great news. Thank you.”

Stephanie- New Way Boot Tucson, Az "I am really happy with every I have worked with. It's hard enough to do a conversion, but when you can work with people who are easy to work with and care about what they do like Colt and Werner, it makes the conversion easier."
Dale- Table Talk Tucson, Az "I wanted you to know that I have received the best support from your company."
Jason- Olsons Tack Bellevue, Wa "Werner is amazing. He deserves a 5 star rating."
Bill- Deckers Outdoor Corp Goleta, Ca "I love BHD and I LOVE the beer. I am SOOO happy that we transferred to BHD, and can't believe how fast you are at resolving problems. I wish you could send beer every week."
Dave- Pet People Encinitas, Ca "The answer you gave me helped (referring to BHD's message board). We love you guys. You are so good with your follow-up phone calls!"
Shaun- Powder and Sons Wrightwood, Ca "I am very impressed with Ken and his knowledge base. Ken went above the call of duty for us and we appreciate his patience."
Josiah- Whitestone Farms Delta Junction, Ak "Thanks again! Appreciate everything you guys do for us! BHD was a great choice on our part!"
Reid- Alaska Riverways Fairbanks, Ak "I have found your blog to be very informative on time sensitive matters. I am not an avid blogger (or reader of blogs), but have found myself checking yours daily and getting valuable information pertinent to us at least a couple times a week!"
Daniel- Deckers Outdoor Corp Goleta, Ca "I can't believe how much knowledge BHD has. In 5 minutes you were able to answer questions for me that my previous dealer couldn't answer for the past couple years."
John- Sneakervilla Philadelphia, Pa "Colt has been a big help to me. He goes above and beyond. I want to let you know how much he is appreciated. Paul has also been very helpful especially with the new stores."
Rene- Lafayette Shooters Lafayette, La "Version 8 is a lot better than version 6. Getting around the system and getting any cashier errors fixes is a lot easier. The reports run faster in version 8 too!"
Craig- Spinners Sports Campbell River, BC Canada "Just a quick note to say how awesome it was to be assimilated by a superior force (Molly) into version 8. Any bottom line driven retailer will financially be pleased with the business detail provided by version 8. The further benefit is being able to deal with the pros @ BHD. We had a seamless transfer and set up all our data. An excellent training package made it all a smooth experience. Keep up the good work!"
Brenda- Felgers Footwear Houma, La "The conversion from 6.5 to 8 was a very easy transition. The new version is extremely quick and user friendly; actually once all the shortcuts are learned. As with any software conversion, this upgrade was a profitable one."
Richard- Omega Jewelry Promotions Burlington, Nc "Everything went fine with my appt. Stephen provided the same level of excellent customer service that I have come to expect from BHD."
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