| BHD Customer |
Located |
Quote |
| Dale- Table Talk |
Tucson,
Az |
"We have been using
Rpro for over 10 years and gone through multiple training and upgrades.
We have NEVER had the service with the other guys, that we get from BHD.
In fact the other guys shouldn't even be in business." |
| Linda- Nike |
Olympic
Trials |
"Just wanted to let
you know we are doing well!!! Our sales are crazy!!! We haven't has to
many issues. We could not have done it without Paul and Karen!!! They
were lifesavers!!! |
| Cara- Lewis and Clark
Outfitters |
Springdale, Ar |
"The service we
receive from BHD has always been phenomenal and I'm sure always will
be. I cannot say enough about the professionalism, courtesy, and
patient suppose I always get when I have an issue.
Thank-you for setting yourself apart and
actually taking care of your customers. |
| Toni- Palms Boutique |
Las
Vegas, Nv |
"Your team have been
tremendous and extremely helpful." |
| Jan- Hamley & Co |
Pendleton, Or |
"Colt is the best
thing that ever happened to Hamley's. Colt initial training was
excellent and his follow-up is always superior. All the tech support has
been incredible. If our system goes down, BHD responds immediately. If
we have an issue, BHD returns calls promptly. I know of other business
owners that have bragged to me that they have the "best of the best" POS
system and we should change to their system. Two months later these same
businesses are calling their POS system the "worst of the worst" because
they received poor initial training and have little-to-no technical
support!" |
| Phil- Glass Butterfly |
Gresham, Or |
"Your service is far
superior to Epicor/Apropos, both in how you treat us as a customer, and
in response times. With the addition of the release of 9 planning and
reporting, I think we will also have a superior end product to our
previous system." |
| Brad - Pet Extreme |
Turlock, Ca |
"I am really happy
with the support that we receive from BHD, in fact, when it comes to
support, BHD gives the absolute best of all the support providers that
we use within our business. Thanks!" |
| Dawn- Western Athletic
Clubs |
San
Francisco, Ca |
"You guys are great by
the way!" |
| Marjorie- The Lingerie
Shoppe |
Larkspur, Ca |
"Nathan was an
absolute doll and very helpful. He didn't make us feel bad for not
knowing what we were doing!" |
| Cara- Lewis & Clark
Outfitters |
Springdale, Ar |
"Love the videos!!! I
have learned a lot going through some of them. Great tool!!!" |
| Ernie- Casa Casa |
San Jose, Ca |
"Thanks for everything
you do for us! I love your system." |
| Laura- Sierra Nevada
Adventure Company |
Arnold, Ca |
"I just wanted to say
that you guys have the best customer service of any company I've had the
pleasure of working with. Prompt, concise, friendly... I feel totally at
ease with our Retail Pro system, because I know I can count on you to be
there if anything goes wrong or if we find ourselves with a question.
Thanks for making it so easy for us!" |
| Michele- Abundance |
Sherman
Oaks, Ca |
"Every tech I have worked with has been great and
got all my issues handled. Thank you." |
| Linda- The Equine Shop |
Poulsbo,
Wa |
"I have been a client of BHD for 15 years and I
could not be happier. BHD is on top of everything and I can actually
understand the techs! Please tell everyone at BHD thank you." |
| John- Sneakervilla |
Philadelphia, Pa |
“It was a pleasure meeting everyone at BHD and
touring your facility! Training with Colt was very enjoyable and I really
learned a lot. Retail Pro is a great software package with a lot of
functionality. Thanks”
|
| Keith- Stage Nine
Entertainment |
Sacramento, Ca |
“I just wanted to leave
a quick note for you guys about Rich in tech support. He has been
immensely helpful. He not only helps solve problems, but he does it in a
friendly and extremely fast manner. He is doing an excellent job.” |
| Nancy- Noble House
Resorts |
San Diego, Ca |
“Colt did an incredible
job here at Paradise Point. He is a wonderful trainer, calm, smart and
accurate. Solution driven. I have worked all weekend on your system, it is
quick, easy and USER FRIENDLY!” |
| Dan- Cartridgeworld #
387 |
Palatine, Il |
“I would like to thank
you for your training and support over the past several months. I can
truly say that I have learned a great deal about the powers within Retail
Pro. This has and will help me develop and use my POS to develop a better
way to manage and grow my business by collecting more customer
information.” |
| Gege- Wakefield Beauty |
Kalispell, Mt |
"I am so happy that I
connected with your company!" |
| Curtis- Distinctive
Kitchens |
Pensacola, Fl |
"We really love Colt!
You guys are more involved then I could have ever imagined. I will highly
tout your company." |
| June- Sierra Rock |
Roseville, Ca |
"I am very
impressed with Nathan's flexibility and professionalism. I am extremely
impressed with his onsite visit." |
| Ernie-Casa Casa |
San Jose, Ca |
"You hope the software
does everything that you need, which it does. You also hope you get great
service along with that and from training to tech support to follow up
calls you guys have been pluses in all categories." |
| Paul- George Bass |
New Orleans, La |
"Colt is a fantastic
trainer!" |
| Judy- Evergreen |
Placerville, Ca |
"I just wanted to thank
Jack and Ken very, very, very, very much for helping me out of the pickle
I got myself into!" |
| Chase- Accents |
Saint Simon, Ga |
"I wanted to let
everyone know how wonderful you guys are. I want to express another THANK
YOU to Colt who came in early today to help me out with a polling issue. I
know that he didn't have to do that and I appreciate it!" |
| Stephanie- New Way Boot |
Lexington, Ky |
"Both Colt and Werner
have been wonderful. Colt is always the same wonderful person when I call
and Werner just fit right in when he was onsite. I love working with
them." |
| Ernie- Casa Casa |
San Jose, Ca |
"I am blown away with
the support & service I receive from BHD. Werner was onsite yesterday and
I was very impressed." |
| John- Red Stick Sports |
Baton Rouge, La |
"Our V6 to V8 upgrade
have been the best thing since sliced bread. We love it!" |
| Jackie- Cartridgeworld
#532 |
St Paul, Mn |
"Pam knows her product and was very responsive and patient. She listened
to a lot of cranky Cartridge World owners who were new and felt that RPRO
was not user friendly. She belted out answers to all of the questions fast
and efficiently...we loved her. She has been a huge help to us! I am
extremely grateful for the 1 hr of free training that Pam has given us to
resolve our mailing label issues. I am very very happy with BHD and the
service they provide.”
|
| Tim- Cartridgeworld #247 |
San Jose, Ca |
“I think the webinars are GREAT - so thanks to the training team” |
| Miranda- HH Norcal |
Reno, Nv |
“Colt is really great to work with, an excellent trainer! In a few
training sessions he brought us very much up to speed on most functions in
Retail Pro”. |
| David- Pet People |
Encinitas, Ca |
"Gateway only took me a minute to set it
up, and it works great. It is a lot faster than dial-up. We have received
a lot of complements on the unit already, and I want to install it in more
of our stores. Would recommend anybody using a modem purchase it today."
|
| John- Jordanwood |
Grass Valley, Ca |
“I couldn’t have made it through the Christmas Season (06) without RPRO.” |
| Alexis- Florida
Gulfarium |
Fort Walton, Ca |
“My experience with BHD has been awesome. Nathan was phenomenal.
Everything from sales all the way to tech and training has been amazing!” |
| Robin- Continental
Display |
Sacramento, Ca |
“Business Works is so user friendly and I
really like the new system. I am very happy with everything. I really like
how the accounting link integrates with Retail Pro and Business Works”
|
| Jan & Chris- Bergmans |
Lubbock, Tx |
“After transferring to you from another dealer, and going through our
first training, we are in heaven!"
|
| Colleen- Merry Go Round |
Bellevue, Wa |
“I wanted you to know that I think your
tech support is wonderful! They are always polite and do everything they
can to fix your issues. Thank you.” |
| Marquita- Camera Arts |
Sacramento, Ca |
“Karen, I appreciate you taking care of that invoice. By the way, we are
so happy with Retail Pro and are looking forward to how it will simplify
our end of the year financials. Again, thanks so much for all you have
done to help our business.” |
| Renaud- Cafe Coton |
San Francisco, Ca |
“I attended a meeting yesterday at our main station (San Francisco). I
wanted to tell you that these meetings are extremely helpful. Not only do
they offer your techs an opportunity to check the system, they also give
them a chance to see how the program is used in reality, on a case by case
basis. On our end, we learn so much more in one hour than in a year of
experimenting. Also the tech was very good. He took the necessary time
and was very knowledgeable. Whatever he could not answer right away, he
took notes and said he would get back to us shortly. He also told me that
such meetings would happen from time to time, and that is great news.
Thank you.” |
| Stephanie- New Way Boot |
Tucson, Az |
"I am really happy with
every I have worked with. It's hard enough to do a conversion, but when
you can work with people who are easy to work with and care about what
they do like Colt and Werner, it makes the conversion easier." |
| Dale- Table Talk |
Tucson, Az |
"I wanted you to know
that I have received the best support from your company." |
| Jason- Olsons Tack |
Bellevue, Wa |
"Werner is amazing. He
deserves a 5 star rating." |
| Bill- Deckers Outdoor
Corp |
Goleta, Ca |
"I love BHD and I LOVE
the beer. I am SOOO happy that we transferred to BHD, and can't believe
how fast you are at resolving problems. I wish you could send beer every
week." |
| Dave- Pet People |
Encinitas, Ca |
"The answer you gave me
helped (referring to BHD's message board). We love you guys. You are so
good with your follow-up phone calls!" |
| Shaun- Powder and Sons |
Wrightwood, Ca |
"I am very impressed
with Ken and his knowledge base. Ken went above the call of duty for us
and we appreciate his patience." |
| Josiah- Whitestone Farms |
Delta Junction, Ak |
"Thanks again!
Appreciate everything you guys do for us! BHD was a great choice on our
part!" |
| Reid- Alaska Riverways |
Fairbanks, Ak |
"I have found your blog
to be very informative on time sensitive matters. I am not an avid blogger
(or reader of blogs), but have found myself checking yours daily and
getting valuable information pertinent to us at least a couple times a
week!" |
| Daniel- Deckers Outdoor
Corp |
Goleta, Ca |
"I can't believe how
much knowledge BHD has. In 5 minutes you were able to answer questions for
me that my previous dealer couldn't answer for the past couple years." |
| John- Sneakervilla |
Philadelphia, Pa |
"Colt has been a big
help to me. He goes above and beyond. I want to let you know how much he
is appreciated. Paul has also been very helpful especially with the new
stores." |
| Rene- Lafayette Shooters |
Lafayette, La |
"Version 8 is a lot
better than version 6. Getting around the system and getting any cashier
errors fixes is a lot easier. The reports run faster in version 8 too!" |
| Craig- Spinners Sports |
Campbell River, BC Canada |
"Just a quick note to
say how awesome it was to be assimilated by a superior force (Molly) into
version 8. Any bottom line driven retailer will financially be pleased
with the business detail provided by version 8. The further benefit is
being able to deal with the pros @ BHD. We had a seamless transfer and set
up all our data. An excellent training package made it all a smooth
experience. Keep up the good work!" |
| Brenda- Felgers Footwear |
Houma, La |
"The conversion from 6.5
to 8 was a very easy transition. The new version is extremely quick and
user friendly; actually once all the shortcuts are learned. As with any
software conversion, this upgrade was a profitable one." |
| Richard- Omega Jewelry
Promotions |
Burlington, Nc |
"Everything went fine
with my appt. Stephen provided the same level of excellent customer
service that I have come to expect from BHD." |
