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BHD Customer Speaks Out
Who are BHD Customers?

BHD Tech Support
BHD Information Systems ��� BBB Accredited Since 1993
BHD Customer  Location Quote
Marty- Van Dyke & Bacon Baltimore, MD "BHD had a temporary interruption in their internet connection. Nick took my call and did great - he talked me through everything even without an internet connection! "
Marshall- Pet Station Incline Village, NV "It used to take me 2 hours per store to create all of our orders. I now can do all 6 stores in 3½ hours. The software is already paying for itself! Marshall is using Min Max and Auto PO. "
Brian- Incredible Pets Grass Valley, CA "Sometimes our customers are upset when we answer their call: “Damn, I wish I was on hold for longer. I loved the Music!” "
Michael- Paxton Gate San Francisco, CA "I just wanted to thank you for the great success in moving our offices to the new location. Things seem to be running well and we have Nick to thank for that. He was a huge help."
Kathi- The Gardner Berkeley, CA "The hot fix with Todd yesterday went without a hitch. He is delightful to work with. "
Staci- The Feed Store Sebastopol, CA "I cannot speak high enough for the training that I have received from LuAnn...she is an amazing trainer. Thank you! "
Bill- Reber Ranch Kent, WA "Marybeth did a fantastic job helping move this project along and resolving the issue we were having. I really appreciate your efforts and help! Thank you! "
Tracy- Babeland Seattle, WA "A big, huge shout out to Tanya! She is awesome! We picked up some amazing tips from her that will really help us out. "
Eric- Ready Reading Glasses Dallas, TX "I must let you know how excellent everybody on the BHD team is and how much I we appreciate all the support. Thank You! "
Mahesh- Benefit Cosmetics San Francisco, CA "Todd, You are 'The Man'. Major disaster averted - and we can't thank you enough! "
Mark- Redwood Parks Association Crescent City, CA "My faith in Big Hairy Dog (YAY Dugan!) is unshakable. You guys rock! "
Christine- Lindsey Wildlife Experience Walnut Creek, CA "I wanted to let you know that I worked with your Tech, Todd, on the phone yesterday. He was helping me with a report and was so friendly and helpful. He took the time to explain everything and I did not feel rushed at all. I wanted to let you know how much I appreciate that. "
Susan- ISLAND TRADING POST (ALASKA JUNEAU) PIGEON FORGE, TN "We just love Tanya! She is such a wonderful trainer - she’s just the best!"
Judy- Evergreen Footwear Placerville, CA "Thank you for sending your new tech, Reggie, to help us out in our store. He was interactive with all the customers and very friendly. He was delightful. I can’t say enough good things about him. "
Karl- SWAINS ART SUPPLIES Glendale, CA "I was very impressed with Karen's presentation of Retail Pro. I feel like this system even exceeds my expectations in some ways. It really impressed an 'analytic numbers geek' like me. Thanks again Karen for a fantastic, no-pressure sales presentation. I appreciate the lack of an apparent sales pitch around every corner. "
Edward- Bida Shoes North Miami, FL "I dealt with your techs last week - specifically Darrell, Randy and Nick. You guys are 100% in my book. You’re always great. "
Karen- Mad Rags San Rafael, CA "We love Big Hairy Dog and our QuickBooks POS system. Both Tanya and Darrell have been fabulous to work with."
Dawne- Emily Jourbet (In Any Event) Woodside, CA "Colt is so nice to work with, he is so patient and helpful . . . just a Dream! In fact, his voice melts our hearts and we think he should start making American Express commercials because his voice is perfect! "
Barb- Lakeside Living Manitowish Water, WI "I've been in retail for a long time and have never been more impressed with a presentation. Buddy told us that we could work with our own system, he wasn't trying to get us into something we didn't need. I told our owner right then that this is the kind of company we need to be in business with. Thanks to Buddy and Big Hairy Dog for your integrity!"
Mike- Mike's Feed San Leandro, CA "Karen knows the product like the back of her hand and whenever I have a question, the answer just rolls off the tip of her tongue. Its so nice to deal with someone like that."
Rita- Benefit Cosmetics San Francisco, CA "Luann did an awesome job supporting our first Retail Pro v9 Physical Inventory. It went very well, and we appreciate her patience!"
Nadine- Natural Pawz The Woodlands, TX "A big THANK YOU to the BHD Techs for helping with our transition to the new Genius machines. It was a big help minimizing our downtime. Special thanks to Stephen, who made sure our store registers weren't down for more than 10 minutes. "
Earl- Bay Solutions West Columbia, TX "I really like Big Hairy Dog - and I really like Nicole's attitude!"
Eleanor- Jest Jewels San Francisco, CA "Thank you to Michael for his patient help today."
John- Villa Philadelphia, PA "Between BHD Techs, Stephen, Ken, and Colt, we have been doing phenomenal things for Villa!"
Eric- Kitchen Spice Gainsville, FL "Thank you to Randy, Todd, Nick and Matt. You guys were great help during our Physical Inventory. We've never done this before and had no idea what we were doing. The BHD Techs were a lot of help!"
Bernie- Jack's Surfboards Huntington Beach, CA "We are so glad when we call for BHD support and hear Matt's voice returning our call. He's awesome and always gets the job done. (We agree, Bernie, we call him 'Mattman!')"
Chuck- Lighting Unlimited Cameron Park, CA "You guys are saints!"
Candice- Westurf Nursery Modesto, CA "Big Hairy Dog always has GREAT Customer Service!"
Belinda- Yosemite Conservancy El Portal, CA "You guys are great!"
Matt- CALISTOGA MINING COMPANY Salem, OR "Thanks so much for the cookies, Colt! What a nice surprise. I greatly appreciate the amazing support we always receive from Big Hairy Dog. You have a great group of people working for you. Always a pleasure dealing with the support folks. Thanks again! MR "
Gloria- Minnesota Historical Society at Splitrock Two Harbons, MN "I really appreciate how Big Hairy Dog does business!"
Rob- Point of Origin Fort Worth, TX "Your tech support has been great! Thanks Big Hairy Dog!"
WESTURF NURSERY- Elena Modesto, CA "Big Hairy Dog always has great customer service, keep up the good work!!"
Mark- Redwood Parks Association Crescent City, CA "A new year may be dawning, but my love for BHD will last for eternity!"
Mike- Ocean River Sports Victoria, BC "I called in to get support to get my Backroom computer set up with Retail Pro. Matt was awesome and obviously was a professional! I am very happy and very impressed with BHD. "
John- Sneaker Villa Philadelphia, PA "A big 'Thank You' for the team effort from BHD to get our computers and hardware built and shipped in such a rushed time frame (and with the holidays)! I really appreciate how you made this happen for us! "
Larry- Cabinet Works Billings, MT "I absolutely LOVE BHD...especially during the holidays. I love hearing about all of the EOY promos and of course, the “Grumpy Cat” email I have been receiving. I know I can always count on BHD & BHD always checks in to make sure we are doing OK. Thank you for great service!"
Matt- CALISTOGA MINING COMPANY Salem, OR "You guys are awesome! Every week I get emails from store managers who tell me how great BHD is to work with and how incredibly nice your techs are. Thank you."
Annalisa- POINT REYES NATIONAL SEASHORE ASSN. Point Reyes, CA "NICK WAS AMAZING on our tech call today. OH MY GOD. He was patient with us and just awesome. Everyone at Big Hairy Dog is ACES in my book."
Kimberly- Stations Casino Las Vegas, NV "Oleg - Thank you so much for your assistance. You always come through for us."
Barry- Directions Mt. Shasta, CA "Megan, Thank you so very much for all your terrific help and for sharing your expertise and knowledge as we navigate the world of computers and retail. "
Judy- Gayle's Italian Market Salem, Or "Thank you for sending Todd onsite. He was amazing! I don't know who his supervisor is, but I would like to write an 'Atta Boy' for him. Not many people could have come into the chaos that we are in and do so well. In his spot, I might have killed someone. (LOL) "
Barry- DIRECTIONS Mt. Shasta, CA "Megan, Thank you so very much for all your terrific help and for sharing your expertise and knowledge as we navigate the world of computers and retail. "
Kirk- Mr. S Leather San Francisco, CA "Thanks Megan! Wishing you and your amazing staff a relaxing and stress-free holiday season!! "
Linda- Ambassador Toys San Francisco, CA "I received a note from Sandra at our Palo Alta store. They were so grateful to get the new printer for the busy weekend. Thank you for your great support in getting this done right. "
Kathy- NEW HANOVER REGIONAL MEDICAL CENTER Wilmington, NC "Stephen is a GREAT TECH!! He got the laptop and the 4 CPU's working with Retail Pro. "
Lisa- Misto Lino Danville, CA "I just wanted to say thank you to Tanya for all of the wonderful training and attention. You've helped all of us (especially me!) out so much...I really appreciate it! "
Shannon- Wear Us Out Boutique & Embroidery Conroe, Tx. "Oh my gosh THANK YOU SO MUCH TANYA!!! What fantastic customer service! You are awesome!! "
Jen- ANNENBERG FOUNDATION Los Angeles, CA "The v9 Reports Webinar this morning was Great! Thanks so much for offering this really helpful info. (FREE)!"
Brian- Gustwiller's Clothing Ottawa, OH "BHD has been great - I talked to Nick yesterday and was pretty stressed since my computer was down and I'd been without it since last Friday. Simply his patience with me, calm voice, listening, and professionalism was so helpful. He may think it was just another call, but sometimes you never know the situation on the other end. It meant a lot to me to just be able to talk through the issues without feeling like I was pushed for time. I wanted to cover all bases and we did that together. He was helpful with a windows issue and got me up in a timely fashion. GOLD STAR! Thanks Nick and Big Hairy Dog! Best, Brian "
Deborah- SPCA of Solano County Vacaville, CA "I just wanted to let you know that we are THRILLED with our Retail Pro POS system. We haven't had any problems with it and Big Hairy Dog's customer service has been amazing. I wish we had found you guys first!!! What a great company!! :)"
Krystal- Florida's Gulfarium Ft. Walton Beach, FL "Whenever we call with a question, Nick is always able to answer in a timely manner. Thanks for great tech support! "
Toni- Holiday Boutique Fresno, CA "I wish Intuit was more like Big Hairy Dog. Everyone I talk to at BHD has more patience than any vendor I have ever worked with. None of the BHD techs have EVER lost their cool and always do their best to resolve the issue while treating me and all of my volunteers with love in their voices. Colt, Buddy, Darrell, Megan, Todd, and Paula - and all the rest! My business wouldn't run with your our patient help. I really admire Sandy and Mick; it says a lot about BHD when you call in for support over so many years, and always hear the same people on the phone. That says a bunch about the company and it’s relationship with their employees. "
Brad- Pet Extreme Turlock, CA "Todd was awesome with the Merchant Warehouse install and did a great job explaining everything. He really knows what he's doing!"
Ellen- Florida Gulfarium Fort Walton Beach, FL "Thanks for having such a great staff!"
Robbin- Continental Display Sacramento, CA "We were very happy to give BHD our logo for use on the website. We try to refer customers to BHD at every opportunity, and appreciate every customer BHD has sent our way. It really helps! Thank you!"
Rita- Benefit Cosmetics San Francisco, CA "Thanks Marybeth for all your help in pulling this important event together. Nick was awesome. BHD really has a great team and great customer service! It is much appreciated by all of us here at Benefit Cosmetics! "
Mary- Maturango Museum Ridgecrest, CA "Big Hairy Dog is the best in the world and I'm very thankful for the tech hours I won for completing the courtesy survey. That's worth a lot of money in tech support and I'll gladly have the hours on my account for when I need them. "
Dave- Hobby Habit Le Grande, OR "I received the new keys to our cash drawer yesterday and they are working great. Thanks to Sarah for the great service!"
Sandi and Megan- Indiana Landmarks Frenchlick, IN "Your team has been great in getting Retail Pro installed and running. "
David- State Historical Society of North Dakota Bismark, ND "Thanks go out to Marybeth and all the BHD tech staff for their assistance and support as we migrated machines. All of your techs were excellent to work with. "
David- State Historical Society of North Dakota Bismark, ND "Thanks go out to Marybeth and all the BHD tech staff for their assistance and support as we migrated machines. All of your techs were excellent to work with. "
Becky- Trippet Shoes Tulsa, OK "Sarahmarie and the BHD team is the Best!! We just love Big Hairy Dog!"
Eric- Ready Reading Glasses Dallas, TX "Big Hairy Dog's tech support is outstanding - it's way better than RIS. What we’ve been trying to get done with them for months, BHD techs knew what to do in minutes. "
Vanessa- ENUMCLAW SKI & MOUNTAIN SPORTS ENUMCLAW, WA "I love BHD and Darrell is my new BFF. Darrell has been helping me work through an issue and has been wonderful. He follows up to make sure I'm still doing okay. Thank you Darrell!"
Shannon- The Lemon Tree MILLEDGEVILLE, GA "Thanks for all the help! I would definitely recommend BHD to anyone in need."
Stephanie- Five Little Monkeys Albany, CA "We would like to take the opportunity to let you know how much we appreciate working with Nick. He is patient, a good communicator, listens intently, asks good clarifying questions, and quick on the computer, everything a good tech should be! We recently added a frequent buyer program to our stores (which we are really excited about and has been really well received!) and have had quite a few Retail Pro issues that have gone along with it. We have had a number of techs help us, and Nick has truly stood out amongst the group. We know that whenever we are working with Nick, he will understand the problem and know how to fix it. We called last week with about seven different issues that needed to be fixed. We expected it to take hours to go through each problem. But Nick quickly checked each one off the list in a matter of minutes, armed with his task of updating all four stores. He followed through to let us know when it was complete and we got raving reviews from all of our managers who worked with him. While helping us with another couple issues today, Nick noticed that our Kaspersky was not working properly and started to fix it. Little did he know he was taking on a new project and consequently ended up updating all of our office computers. This is yet another example of Nick proactively going above and beyond what is asked of him and truly making sure his customers are receiving the best care possible. Thank you for having such a wonderful person on your team, it truly makes running a company that much easier! "
Rachel- Shiny Objects Ft. Meyers, FL "The customer service, knowledge, and follow through of Big Hairy Dog continues to impress and amaze me. Please keep up the good work!!!!"
Marjorie- The Lingerie Shoppe Birmingham, AL "Big Hairy Dog, you guys are the BEST when it comes to service!"
Rachael- Boot Country Cincinnati, OH "BHD has been great to work with and has given us thorough training and knowledge of Retail Pro v8. Our last support company didn't even come close to BHD's level of support or want us to know our own system!"
Purpleologist- Len North Myrtle Beach, SC "I am a very happy customer with every person I have interacted with at Big Hairy Dog! "
Lisa- Heart & Sole Fresno, CA "We always ask for Darrell when we call BHD because he is so helpful and patient with us and even if he doesn't have an answer to our problem, he will take the time to try and find out how to resolve our issues. He's a great employee!"
Andi- Madison Crossing West Yellowstone, MT "BHD tech, Matt, has been really persevering and pleasant and I can tell he really knows what he's doing. "
Jorge- AMER Sports Global Locations "I wanted to reach out and let you all know what a great technician Peter is! Hands down, if anything Peter is one of your most valuable assets. The man is the most patient and best person to work with. He is very easy to deal with and all our guys love him! Despite our delays for our global issues, he helped me hook up Retail Pro like we need. We still have a few things to configure, once our network goes live tomorrow morning. Peter and I have a call set up to finalize the set up. After that all should be golden. Again, I can’t express how thankful I am for BHD and Peter helping us out. For other Colorado opening, I would like to have Peter on site again. I will send details of the next opening for Colorado soon. And thanks to Oleg and Kacee for their awesome help! We got all equipment needed, even with UPS circus and customs delays. "
Linda- Nike Events Washington D.C. "Once again Nick was a Superstar at our Nike event in Washington D.C."
Bobbie- OUT WEST -- BRIGHTON COLLECT Temecula, CA "We are very happy with the transition to Big Hairy Dog. Your customer service is great!"
Rachel- Shiny Objects Ft. Meyers, FL "I always appreciate Big Hairy Dog's excellent customer service and follow up!"
Jorge- Wilson Sporting Goods Chicago, IL "Seriously! Your team is the best thing that has happened to the AMER sports Global retail team. I really feel supported for the first time since I joined this team 2 years ago. KUDOS to Stephen and all the IT gurus at BHD! I will send updates as I plug in all PC’s to the network tonight in Niagara Falls. "
Gloria- Split Rock Lighthouse Two Harbors, MN "I Love Big Hairy Dog and the support and training they offer! "
Seth- Western National Parks Assn. Tucson, AZ "Having Colt onsite was great this week and we are loving the Retail Pro POS & Inventory Management system. It was very helpful to have him onsite to help us. "
Sammy- OTTER CREEK KITCHEN & ELECTRONICS Middlebury, VT "Tanya was one of the best people I have ever talked with! She's a great trainer!"
Patty- BLACK HILLS PARKS & FORESTS ASSOCIATION Hot Springs, SD "We are rolling out 12 store locations soon, and everyone at BHD has been great. Both Tanya and Darrell have been awesome during our training sessions. "
Jason- Roger Dunn Santa Ana, CA "The Edwin Watts staff (whom we recently acquired) has been blown away by Big Hairy Dog support as they transition over to RPRO V9. "
Lisa- Heart & Sole Fresno, CA "Darrel Franklin is always very helpful in answering any and all questions we throw his way. He always gets back to us the same day and even if he isn't sure at first, he will stick with the problem until it is resolved. Most of all, he is patient with us and a pleasure to work with."
Andy- Andy's Apothecary Sacramento, CA "First, I just to say THANK YOU! The prize package you gave me (software, and the incredible support from every staff) has been AMAZING! Megan gets special props for thinking of me for some refurbished inventory to unload; I _love my new touch screen monitor, and attached card swipe. It made life so much easier in the last few days as we dealt with the two busiest sales days of our existence so far. "
Scott- Bullrider Western Wear Harlingen, TX "Big Hairy Dog is great! I would highly recommend you guys!"
Rachel- Shiny Objects Ft. Meyers, FL "Big Hairy Dog is a fantastic organization that I have enjoyed working with over the past two+ years. I wish I'd have found them sooner! Very professional and knowledgeably, a great group of people to work with!"
Beverly- Mary & Martha's Columbia, SC "We LOVE Big Hairy Dog!"
Michelle- Tri City Valley Cats Troy, NY "QuickBooks POS works great! This system has been a HUGE improvement over our prior system! "
Sheri- MVR AUTO REFINISHING SUPPLIES WAILUKU, HI "Big Hairy Dog is a great company and has been a huge help to us! "
Laura- Sign of the Bear Sonoma, CA "BIG Hairy Dog is FANTASTIC!"
Joshua- Louisiana Tailgate Authority Lafayette, LA "Big Hairy Dog has the BEST customer service around! They go the extra mile for their customers and really do break all the rules! "
Lynn- RIVERTOWN FEED PET COUNTRY STORE Petaluma, CA "Retail Pro is a solid product. I have hardly ever had the need to call Tech Support in the past 10 years!! "
Gloria- Minnesota Historical Society- Split Rock Two Harbors, MN "I love the great customer service I get from Big Hairy Dog! The POS system meets my needs well. I am not sure if this is the new normal however, what other company out there offers regular calls just to see how we are doing and if we have any questions? I am not aware of any! BHD gives us great customer service and it's a great company to work with! "
Dan- Good Feet Santa Barbara, CA "Big Hairy Dog is awesome! Every time I call for help, tech support always resolves my problems right away. Thank You, BHD for a Good Job. "
Nicole- OUT WEST -- BRIGHTON COLLECT Temecula, CA "I called BHD for tech support today and was SO happy when I heard Peter's voice on the line. I worked with him at another dealer, and am thrilled he is on the BHD team! Our support with BHD has been great! We're doing our physical inventory this weekend and that will be the big test!"
Raymond- Asian Art Museum San Francisco, CA "We are launching our webstore; our POS is RetailPro. It has been very easy to use in the set-up phase and their customer service has been great."
Ann- Glamour House Santa Barbara, CA "Ken is worth the extra time and money to work with such an amazing tech! "
Casey- Emily Jourbet Woodside, CA "Stephen did a great job helping us get through our Physical Inventory last week and helped us resolve our problems quickly and effectively. We finished our Inventory quickly with numbers we trust!"
Jane- Pottery World Rocklin, CA "Your tech, Todd, was onsite to help us with our Physical Inventory and was just great and so helpful! We really appreciated having him onsite to help us out!"
Brentley- Alpine Sports Ogden, UT "BHD support continues to impress me!"
Wendy- Walkabout Outfitter Lexington, VA "I got amazing assistance from Nick. He heard what I needed and fixed it. Thank you so much. "
Colleen- Red Rock Canyon Interpretive Assn. Ridgecrest, CA "Big Hairy Dog is truly wonderful and I sincerely appreciate the service we receive from them. I'm very thankful to have them helping me. "
Bob and Dawne- Bell Helicopters Dallas, TX "Superior job on the conference call with Bell Helicopter this afternoon! Thank you to Ken for your organization, preparation and professionalism! Outstanding!!!"
Kelly- Doll Factory by Damzels Toronto, Ontario, Canada "Your techs are excellent and very helpful!"
Jorge- Wilson Sporting Goods Chicago, IL "Hi Jeff, all is good; your tech Matt was a Retail Pro Ninja like you - very much appreciated. You guys truly are a great team to work with, can’t say that enough! "
Wendy- Walkabout Outfitter Lexington, VA "Thank you so much for your quick response. And, by the way, during our December 23 disaster, the BHD team was absolutely awesome. "
Jason- Roger Dunn Santa Ana, CA "Luann is an Outstanding Trainer!!"
Roxanne- ROXANNE'S BIRKENSTOCK Fresno, CA "Todd did a wonderful job during the recent onsite. He completed everything we asked and went above and beyond staying to answer any and all questions we had. He did a great job!"
Tom- Graton Casino Rohnert Park, CA "All is well here as we are learning more everyday about BHD. Retail Pro seems to be working great; I have had no complaints. Your techs respond when called and issues get resolved. I am very happy with your service and your product. I am happy to be a part of such a great team!"
Becky Hale- Roxanne's Birkenstock Fresno, CA "We really love our new Retail Pro system!"
Randy- Love To Cook Logan, UT "Since transferring to Big Hairy Dog, I have been very pleased with everyone at BHD! "
Norm- BLACK OAK GOLF COURSE Auburn, CA "Big Hairy Dog has been a tremendous asset to our business!!"
Jorge- Wilson Sporting Goods Chicago, IL "Thanks for your support! You guys are awesome! You saved our tails! For sure! I will be in touch with you soon - and again, thanks to your entire team! You GUYS ROCK! "
Stacie- FLUFFY & FLOYD'S PET SUPPLIES, LLC Tumwater, WA "Nick, Ken and Peter were great at getting everything up and running, and tweaking all the little things to make the system run perfectly smooth."
Jonathan- Louisiana Tailgate Authority Lafayette, LA "Thanks to Nick for working so hard on our recent issues. He has been GREAT to work with, and should be given a raise for all of his hard work and dedication. "
Bert- Brunells Ruidoso, NM "Our Retail Pro system is humming right along. Big Hairy Dog is awesome!"
Laura- Sign of the Bear Sonoma, CA "Thank you for all of your help. Also, I really appreciate the many online videos, Webinars, & tech chat. These support tools are very helpful."
Michelle- Tri-City Valley Cats Troy, NY "Everything has been great! Our Point of Sale system has made the last couple of seasons a LOT easier."
Debbie- Fashion Reflections Sherman, TX "I am very happy with the service that I'm getting from Big Hairy Dog. I feel I can trust the sales staff to sell only what I need and not take advantage. The customer service and tech support is great; I appreciate their help and am happy to be a reference."
Dale- Table Talk Tucson, AZ "I always really like working with Big Hairy Dog, and their Service Dept. has just reinforced why!"
Linda- NIKE Events Chicago Marathon "Nick did a fantastic job at the Chicago Marathon. He's a great addition to our events - going above and beyond! We're looking forward to the next NIKE event with Nick."
Eleanor- Jest Jewels San Francisco, CA "You said you'd deliver a product and by God you're delivering it! Thank you Big Hairy Dog!"
Beverly- Mary & Martha's Columbia, SC "I Love Big Hairy Dog!!"
Ann Marie- Harrisburg Senators Baseball Harrisburg, PA "Thanks for being AWESOME!"
Brenda- Felger's Footwear Houma, LA "You guys ROCK! While I have been with Big Hairy Dog since you started, back in 1992, I must say that I know this system very well....but I still don't know everything! "
Chuck- Sneaker Villa Philadelphia, PA "This information provides us a great model for developing future reports. Thank you so much! We really appreciate the thoughtful gift and all the support the Big Hairy Dog folks provide. Thanks again! Chuck "
Eleanor- Jest Jewels San Francisco, CA "We love you Jeff - and Ken and Carrie, too!!!!! "
Marjorie- LINGERIE SHOPPE & DAY DREAMS Larkspur, CA "Big Hairy Dog gives AMAZING service!"
John- Cowboys and Angels Morgantown, WV "Darrell my trainer has been great! BHD has great customer service, and great follow-up. They really want their customers to be successful!"
Paul- Armistead Armory Alpharetta, GA "BHD is GREAT!"
Manny- Alaska Fur Anchorage, CA "I received great service from your tech, Peter. BHD techs are always great. "
Dawne Kopecky-Lewis- Bell Helicopter Dallas, TX "Thank you. As usual, I am so impressed with your service. Unsurpassed + extraordinary. "
Carla- Madonna Inn San Luis Obispo "Thank you so much for all that you have done at BHD to troubleshoot the issues that we have been having. We are extremely impressed with the BHD team and support!"
Colleen- His Vessel Ministries Montgomery, AL "We all can learn from the service that Big Hairy Dog gives! ABOVE expectations! I have never experienced this level of service from any company! "
Staci- Compliance Advantage Cushing, OK "Late last Friday, your tech, Randy, was awesome and got me up and working again!"
Dawne- BLPP - Bell Helicopter Dallas, TX "LuAnn and the rest of the Tech/Training & Support Team have been incredible partners. We are grateful for the brilliant guidance and comprehensive instruction we have received thus far."
Mary- Maturango Museum Ridgecrest, CA "We are VERY HAPPY with our Retail Pro system. We are especially happy with Big Hairy Dog's customer service and training. "
Dawn- BLPP Bell Helicopters Dallas, TX "BHD is the most fabulous vendor I have ever worked with. "
Carla- Madonna Inn San Luis Obispo, CA "I have been very impressed and happy with the level of support that we have received from Big Hairy Dog. Our store manager, Sherry, has called in for support during the day, and everyone at BHD has been very helpful and nice. "
Kira- Athletics Unlimited Sacramento, CA "Busy is good, right? We’re moving fast, and Retail Pro is helping us keep up!"
Eric- Weathervane for Men Santa Monica, CA "BHD always takes care of us and we appreciate the good service that you give us. (Emergency Tech Support Customer)"
Mark- Deckers 20 locations throughout China "Thank you all very much for a successful physical inventory in our China stores, especially Bob, Miles and the BHD team!"
Mary- Maturango Museum Ridgecrest, CA "We are expanding our gift shop from 500 sq. ft. to 1500 sq. ft. and hope to be in our new space this summer. One POS just could not take care of the customers properly. I love the customer service we receive from Big Hairy Dog. Their training is great! They fully integrate with QuickBooks and handle everything from start to finish. You would not be disappointed in their customer service. "
Jill- She She Shoes Los Gatos, CA "Thanks to Buddy for coming to my rescue today! What a relief to be working with Big Hairy Dog and your team. I am looking forward to the upgraded system and training. "
TJ- Sun Shops Santa Cruz, CA "Retail Pro has catapulted us from 4 to 17 locations!"
- THE ORIGINAL CHILDREN'S SHOP Seattle, WA "You guys are awesome. We have always been very happy with your service and especially with your response time!"
- GRANITE CHIEF Truckee, CA "Always great service!"
- SHENANDOAH NATIONAL PARK ASSOCIATION Luray, VA "Still in training mode but love what I've learned about Retail Pro so far."
- ST. ANNA GREEK ORTHODOX CHURCH Roseville, CA "BHD is the best, including those Malaneys and all the worker bees."
Stacy and John- East Coast Alpine Nahant, MA "You guys do a great job! Happy Birthday!"
Jane- Pottery World Rocklin, CA "Happy Anniversary! We appreciate all you do and have done for us!"
Charlie- Roger Dunn Golf Fresno, CA "Ken is a superstar. It's like the Allstate commercial - you know you're in good hands with Ken!"
Ann- Harrisburg Senators Harrisburg, PA "My favorite things about BHD: 1) easily searchable knowledge database (videos, message boards, PDFs), 2) easy to train gameday staff on how to ring a sale (super helpful in slashing training hours from the budget!), 3) everyone being super friendly when I call in a panic about something, and 4) getting pictures of Dugan in the mail!"
Lois- World Of Wonders Science Museum Lodi, CA "Big Hairy Dog has been great to work with!"
Mary- Maturango Museum Ridgecrest, CA "We implemented Retail Pro in August of 2011 and have been extremely happy with it. So much so, that this past year we purchased two more - one for the store as a second POS and one for my office for purchasing and receiving. We purchased both software and hardware through Big Hairy Dog. Retail Pro pretty much sells itself, but BHD's customer service is absolutely over the top. I would suggest you give them a call. The rep is Karen, and her assistant is Oleg. 800-377-7776 www.bighairydog.com "
Gayle- Robinson's Outdoor Store Victoria, BC, Canada "Rpro has been an amazing addition to our business. It has helped EVERY aspect of our business."
Craig- Spinner Sports Campbell River, BC, Canada "Big Hairy Dog is on my 'Favorites' list. It just doesn’t get any better than BHD. "
Eleanor- Jest Jewels San Francisco, CA "The whole staff at BHD are phenomenal and just the best group of people to work with. Everyone is so friendly and helpful."
Rebecca- Holistic Healing Richmond, CA "A big huge thank you to Brad for handling all of my technical issues. I really appreciate Big Hairy Dog as a company and especially Brad for helping me out this morning. Thank you!"
Tom- David's Limited Washington, PA "Please let the powers that be know that we really appreciate your staff. You guys just provide us with excellent service. Thanks so much for your followup!"
Nadine- Natural Pawz The Woodlands, TX "We had multiple issues - but no more! Your guys are awesome!"
Bernard- Three Bags Full San Francisco, CA "You guys are always on your toes!"
Eleanor- Jest Jewels San Francisco, CA "I'm very happy with the service I've received from BHD, from Ken's hard work all week long, to Jeff's amazing training and the great customer service. It was an almost seamless transition during the install. At a time when I had been nervous about the transition, Ken and Jeff's knowledge made me feel completely secure. The follow up and customer service all around has been excellent and beyond what I expected!"
Tim- French Quarter Portland, OR "Tanya is an amazing training and has more patience then me!"
John- Sneaker Villa Philadelphia, PA "Colt is wonderful. The V9 Pilot Store #33 went very well! Jeff's attention to detail is wonderful and he really knows retail which has been invaluable."
Susanna- Day One Palo Alto, CA "I want to tell you that you have the most amazing Tech Support Staff in Big Hairy Dog. I have not seen a person so patient and so calm in my life. I'm a 'net' savvy person too and love to work with computers but 3 hrs of just doing nothing but removing and fixing wires into and out of a CPU and monitor was exhausting. It was one of those days at my work where everything was just not being friendly; but LuAnn was so patient and endearing with me. She was guiding me through all the way with a cheerful tone in her voice. It made me learn so much more and kept me calm too through the whole process. She not even once got frustrated and kept giving me time to figure things out. I must say to have such an employee on board is very hard to get. I would love to speak to her again if any problems arises at the DayOne store. Thanks LuAnn for an Amazing Day!"
David- Sausalito Accessories Sausalito, CA "You really helped me out yesterday with confirming the capability of our remote link and I just wanted to thank you so, so much. It gives us a lot of confidence in BHD when we can get that kind of service and on the fly support, and specifically it helps us to know now that the connection we installed to our machines was worth it and that we have the security of remote support with you all. Thanks again and we'll be in touch soon about the logistics of our upcoming system upgrade. Take care!"
Heath- PM Shoes (Not a customer, 'YET') Oklahoma City, OK "Big Hairy Dog is a VERY helpful and informative company who doesn't nickel and dime their clients."
Lois- Creative Sports Pleasant Hill, CA "I really enjoyed the webinar and as always come away with new things to try. For some reason my hand kept moving up as if I had a question. Not sure why. As I was taking the class from the office I could not use a speaker or the phone like I can do on the early classes from home. Thanks again for your wonderful classes and I look forward to getting the copy."
Reid- Alaska Riverways Fairbanks, AK "Big Hairy Dog is still the best support service in the business! I look forward to being on hold, as you have the best music selection. Unfortunately, I'm never on hold long enough to enjoy it."
Satbir- San Rafael Luggage Center San Rafael, CA "Thanks to Jeremy for holding hands in fixing my issue with PC charge. Jeremy rocks!!!"
Alison- Ocean River Victoria, BC Canada "Just used your tech support, and we are currently up to date on all tech issues. Awesome customer service. Thanks!!"
Robbin- Continental Displays Sacramento, CA "BHD continues to be #1 in service in our book. Thanks and carry on!"
Ryan- Ocean River Santa Cruz, CA "Your tech support is always super helpful. I got a lot of help from Matt the other day, it was great. It's nice having tech support people who know what they're talking about."
Ann- Sock Shop and Shoe Company Santa Barbara, CA "Tech support at BHD is great!"
Alison- Ocean River Victoria, BC Canada "You guys do a great job. THANKS!"
Eric- Wisdom Fashion Portland, OR "Matt and Jeremy provided outstanding tech support for our urgent printer issue. Thank you both!"
Bill- Kiene's Fly Shop Sacramento, CA "I have had a POS system from BHD for over 10 years now and I have been in fishing tackle retail for over 40 years. I think having a good POS system is one of the most important things to be competitive today. I am a very happy BHD customer and would highly recommend them to anyone."
Richard- Omega Promotions Burlington, NC "Working with BHD is extraordinarily fantastic!"
Gege- WAkefield Beauty Connection Kalispell, MT "Your techs are always such pros! Very knowledgeable, efficient, and kind! It is comforting to know that if a problem arises there is a quick resolve! Thank You BHD!"
Jenny- Jennie Annie's Farmington, MO "I wanted to let everyone know that working with BHD has been amazing. Everyone there has been great!"
Hector- Taraxca Imports Vancouver, BC Canada "Your webinars are amazing...The Min/Max webinar literally put cash into our drawers!"
Becky- Blue Ginger Wailea, Maui "Great support from BHD, the techs are great!"
Scott- Report Footwear Bellevue, WA "I've been an IT director for 10yrs, and most software companies are 'Here's your product, enjoy it.' Your company is a model of how a product should be sold & deployed. BHD's customer service is A+."
Sandro- East Coast Alpine Nahant, MA "You Guys Kick Ass!"
- Yosemite Conservancy El Portal, CA "Karen -Congratulations on winning the project! You are an amazing salesperson - aggressive, responsive, persistent, thorough, and professional. Nice job!"
Cindy- Yellowstone Association Yellowstone National Park, WY "Keep up the good work! I'm really glad our company chose y'all to be our tech support!"
Donna- Sole Technologies Lake Forest, CA "Thank you for your great customer service!"
Bruce- Bancroft Uniforms San Leandro, CA "Retail Pro has saved my business. If I would have continued to buy inventory the way I was before using the system I would be out of business by now."
Melissa- Liquid Events (Liquid Marin) San Rafael, CA "I love being back with Retail Pro and I love being back with the BHD Staff!"
Gregg- Boyer Boot & Shoe Repair Quincy, IL "Training is going well on V8. I love all the improvements I am seeing and I love working with Tanya. She is the best. My question is why didn't you make me do this years ago? LOL, I know you tried. Slap my hand and say bad Gregg!"
Leta- Continental Displays Sacramento, CA "Thank you for your prompt service and your ongoing efforts to improve the software."
Bob- Mud Mart Rancho Cordova, CA "We absolutely love BHD and the system. Not one complaint and nothing but praise to the BHD team."
Russ- The Shoe Fly Tyrone, PA "BHD is AWESOME and I appreciate everything you do!"
Rose- La Fina Cocina San Jose, CA "I have been thinking a lot about how happy I am to work with BHD and how working with your firm has made my life soooo much easier as the company transition's from a web based company to managing a storefront."
Mary- Maturango Museum Ridgecrest, CA "Your customer service and technical support is awesome."
Cindy- Yellowstone Association Yellowstone National Park, WY "BHD has answered any question we have ever needed to call them for. The service is wonderful."
Scott- Centerplate, San Francisco 49ers San Francisco, CA "The guys have been doing great!! Rich was amazing last game. We had a serious issue and he handled it like a true professional and got us up and running before gates opened. Thanks to you and your awesome crew from myself, Centerplate and the San Francisco 49ers!!"
George- Northrop Grumman El Segundo, CA "BHD has been a pleasure to work with the past 3 1/2 years."
Rich- Omega Promotions Burlington, NC "BHD does a nice job. I enjoy working with you."
Bill- Purrsnickety Los Gatos, CA "The meeting with Darrell went well, and he was very helpful in getting my problem solved. I think we were complete in 20 minutes or so."
Tom- Central Coast Surf San Luis Obispo, CA "We have been through an upgrade before and this one was pretty painless and we are VERY IMPRESSED!!!"
Kathy- Once Upon a Time Cheminus, BC Canada "My first webinar...a sincere thanks to Christina (for kindly helping me link into tonight's class!) and to Tanya for a fabulous session! Once again, all your information and training was well presented in a clear concise manner. I look forward to playing with the Retail Pro reports. Thanks very much! PS I very much appreciate ALL the training videos and information on your website."
Bill- Purrsnickety Los Gatos, CA "The Pioneer All-In-One has been an excellent piece of equipment. We've had no major problems for two years. We love the touch screen all-in-one because since there is no separate computer it saves us precious space under the counter. Retail Pro meets all our needs, and Big Hairy Dog gives us excellent service."
Dale- Table Talk Tucson, AZ "I just wanted to say thank you and that's all...you guys are the best! The entire call took about 30 seconds and we are so pleased to have such service. Thank you so much."
Craig- Spinners Sports Campbell River, BC Canada "There is no doubt that Retail Pro has had a lot to do with our success and the way we do business."
Melani- Davlins Maple Grove, MN "I love all the options you have for support. Questions I can post on the board and forget about it and when I remember an answer will be there, or your tech chat or email...just all the options. You don't limit us!"
Brent- The Outside World Dawsonville, GA "Thanks for crediting us for the PT scanner that wasn't working. It's great to work with a software vendor that seems to care about our interests."
Ets- Jacks Surfboards Huntington Beach, CA "Ken fixed a printer problem in 2 minutes that our dealer has been working on for 7 months! Nice work!"
Maryjean- Bribor Las Vegas, NV "You guys are great!"
Linda- Equine Shop Kailua Kona, HI "Retail Pro is the best!"
Scott- Toby Keith's Bar and Grill Mesa, AZ "I have nothing bit rave reviews for BHD."
Craig- Spinners Sports Campbell River, BC Canada "I'm going to build a shrine to Retail Pro, it is the best thing I have ever done for my business!"
Matt- Bicycle Planet Folsom, CA "Thanks for your support!"
Danielle- Wooden Spoon Grass Valley, CA "When I call, everyone is courteous. I appreciate the staff being so helpful."
D'arcy- Civilized Nature Sammamish, WA "Werner was very professional and friendly. He handled everything in an orderly and efficient manner. We were done in a short amount of time which suited the needs for my store. I had a complication on my end, and he was available to quickly get back to me and give his recommendations. Thanks a bunch!"
Deborah- The Treadmill Carmel, CA "I thoroughly enjoy working with anyone from BHD and will be a glowing reference for anyone looking at buying Retail Pro."
Chris- Lindsay Wildlife Walnut Creek, CA "Thanks Christina. The training video is so simple to follow. You guys are great in customer service. You are always ready to help and I really appreciate that. Keep up the good work."
Bruce- Bancroft Uniforms San Leandro, CA "Retail Pro has saved my business. If I would have continued to buy inventory the way I was before using my old system I would be out of business by now. My inventory used to be off by $200,000 before putting in Rpro."
Mike- Yosemite National Park Yosemite, CA "Colt does a great job. He is very knowledgeable on the product and really helps us out a lot when he's here."
Linda- Ambassador Toys San Francisco, CA "One of your young ladies did a great job preventing a hacker from getting into our system. This gal of yours was a godsend! Tell Stephanie thank you!"
Art- AJ Fine Company State College, PA "I am very pleased with Retail Pro and Big Hairy Dog. The service has been excellent! I don't know why all other dealers don't do business as you do. You always make your customers feel #1!"
Marti- USS Hornet Alameda Point, CA "Rpro was amazing during this weekend's event. We processed 1,500 transactions on Saturday, and the tills were only a combined $1.04 short."
Nan- St. Croix Saddlery White Bear Lake, MN "We have learned more from your company about our system in 6 months than we did in the last 12 years with our past support provider."

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