Retail Pro Emergency Technical Support
Got a problem that isn't getting fixed? Give it to us. Known worldwide as the premiere Retail Pro technical support call center, Big Hairy Dog gets the job done.

Emergency Technical Support (ETS) is available to all Retail Pro & QuickBooks POS customers.

Simply, complete the following information screen and fax back the credit card authorization form.

Minimum technical support rate is two hours at $175/hr. The entire two-hour rate is applied to fixing your problems. If we fix your problems within two hours, we'll keep the remaining time on account until the next time. 

Once your time is up, we'll contact you to see if you would like to place two more hours on account. It's simple. 
 

Our ETS Customers Say it Best!

"The service we receive from BHD has always been phenomenal and I'm sure always will be.  I cannot say enough about the professionalism, courtesy, and patient support I always get when I have an issue.

This actually ties in with why we switched to BHD to begin with. The company that we originally purchased RPRO from did not know RPRO to the extent that your techs know it. We struggled with problems time and time again. They tried to take care of us but they just didn't know the software as well as BHD.

When I received some emergency tech support for the first time I was hooked immediately. You are in a league of your own as for the quality of support.

Thank-you for setting yourself apart and actually taking care of your customers.

Cara Potts- Lewis and Clark Outfitters


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