Diagnostic Tool (Ver 7 and 8)

                                                         

This feature applies to Retail 7 and Retail 8.

To get to this diagnostic tool, use the following menu options:

Ver 7: Go to Tools/Diagnosis

Ver 8: Go to Tools/More/Diagnosis

1.                                                Overview

The Retail Pro System Diagnostics Tool is used to diagnose and troubleshoot system and software problems.  You can quickly and easily generate a diagnostic report containing a detailed analysis of system hardware, RTI software, and configuration settings.  If necessary, the report can be printed and sent to Technical Support to aid in the identification and correction of a problem.   Reports can be saved, printed, and optionally polled to the Main station.

2.                                                Run the Diagnostics Tool

Step 1    From the TOOLS menu select DIAGNOSIS.

Step 2    In the Systems Diagnostics window, select the system components you want to include in the report.  By default, all components are included except HARD DRIVE CONTENTS.  To add a component, select its check box.  To remove one, clear the check box.

Step 3    Select START to run the report immediately.  The time required to complete the diagnosis will vary depending on the components selected and your system performance.  Selecting HARD DRIVE CONTENTS, for example, can add 2 to 3 minutes to the report runtime per gigabyte of storage.  Select STOP at any time to abort  a diagnosis in progress.

Step 4    After the diagnosis is completed, the report is displayed in the report window.  Navigate through the report using the scroll bars, arrow keys, <Page Up>/<Page Down>, or the drop-down list of report areas. Selecting an area from the drop-down list takes you instantly to that section of the report.

2.1. Report Areas

 The diagnostic report can include the following system components:

Hardware Information    

     Displays number of processors, processors speed  and processor type.

Memory Information      

     Displays total and available memory for both physical and virtual memory.

Operating System Info   

     Displays the installed operating system.

Basic Hard Drive Info     

     Displays the name, size, type, total and free space, and key attributes of each local and network drive.

Autorun Information      

     Displays all automatically run programs and their start-up folders.

Environment Information               

     Displays the environment settings.

Autoexec/Config Contents           

     Displays the contents of Autoexec.bat and Config.sys files.

Registry Information      

     Displays registry entries for current user and local machine.

Modem Information        

     Displays information on installed modems.

Network Protocols          

     Displays the network protocols.

RPRO PIF Information    

     Displays PIF files for installed Retail Pro software.

Rpro Directory 

     Displays the file contents of the Retail Pro directories.

Hard Drive Contents      

     Displays the directory contents of installed hard drives on the machine and network.  Including this component will add 2 to 3 minutes per gigabyte of storage to the diagnostic time.

The first section of the report always includes date/time, store/station/workstation identification, and Retail Pro configuration information.  This section is automatically included, so no option to include/exclude is available.

3.                                                  Save a Diagnostic Report

Step 1     With the report displayed, select SAVE.

Step 2     Type in the filename or accept the suggested default filename.  Default filenames specify the station/workstation.  For example, a report created on workstation 42 at station 001A is named 001A42.DGN.  If you accept the default filename, the new report will overwrite the last saved report with that name.

Step 3     Specify where the report should be saved.  The default directory is \Retail\Rpro\diag.  If the report is to be polled to the main it must be saved to this directory.                                             

4.                                                  Print a Diagnostic Report

Step 1    Save the report as above.  Alternatively, you may use standard Windows copy procedures to select and copy all or part of the report to the clipboard.

Step 2    Use Windows Notepad or another word-processing program to open the saved file; or paste the report from the clipboard.

Step 3    Use the word processor’s PRINT command to print the report.