Name:
Rpro Sysops Name:
EmailAddress:
Fax:
Store Name:
Store Location:
Primary Phone:
SecondaryPhone:
CurrentDealer:		Please Choose a Dealer ADV AKS BAC CDS CLEVER COMPUTANT CRS DBS GRANITE IMS MX DATA PREMIER POS POSABILITIES RIS REMX RTECH SDCR STG TCR OSD ARM JDA
Please tell us how Retail Pro is configured for your stores. If you need help answering any of the these questions, please call Christina at 916-368-3939.
Current Version of Retail Pro		Version 9.2 9.14 8.6 8.52 8.51 8.5 8.40 8.32 8.2 8.0 7.63 7.61 7.606 Series
(Enter on POS/Inven and the copyright screen will have the version.)
What version of Business Works are you currently Using?		Version v10 or lower v12.x BWG v2.x BWG v3.x BWG v4.x BWG v5.x BWG v6.x BWG v7.x BWG v8.x BWG v2009 BWG v2010 BWG v2011
What version of Business Works Links are you currently Using?		Link Series v3.2 v3.1 v2.42 (7 series) v2.41 (6 series)
What operating system do you have?		OS Windows 7 Windows XP Windows 2000 Windows NT Windows 98 Windows 95 DOS
Type of Network on which Retail Pro operates at your store(s):
		None Novell Version Windows NT Version Windows 2000 Windows 2003 Windows 2008 Dedicated Server? Yes No Cabling Type: RJ45 CoAx Number of Stores:
Main: # of Users:
(Main is Single Multi )
Remote#:
# of Users:
Remote#:
# of Users:
Remote#:
# of Users:
Remote#:
# of Users:
Do you own remote control software?		Yes
Please explain the problems you are experiencing
(NOTE: Please avoid emotionally charged sentences like, "My tech support sucks!" Or, "The system isn't doing what I want!" Adding dramatic effect to your written explanation does not place greater importance on the problems you're experiencing. It just makes you feel better. The sooner you complete this form, the sooner BHD can make you feel better.

 All calls, travel time and expenses are billable.

 ETS is not meant to be a permanent supplemental program for your existing support services. There is a one year time limit on all ETS services beginning from the date of signup.

 Please print out and complete the attached from and fax it back to 916-368-1411

Agreement and Credit Card Authorization Form

Once you have printed out the credit card authorization form, you can press the submit button.

 Once we have received both the submitted information from this page and the faxed credit card form a  technical receptionist will call you. He or she will schedule a technician to call you  back. We respect your time and will do our best to call at the scheduled time.