The Software Assurance Program is another great example of how Retail Pro and Big Hairy Dog will continue to work for you - long after your initial investment. It provides peace of mind knowing you'll NEVER have to purchase another Point-of-Sale or Store Management Program. Our Software Assurance Upgrade Program insures that as your business grows you will continue to benefit from the development of new features and enhancements for Retail Pro.

Your participation in the Retail Pro Software Assurance Program entitles you to ALL of the benefits listed below, making this a smart investment for your business:

FREE Faster Call-Back for Tech Support
When you call in for tech support, your call will be taken ahead of customers whose Software Assurance is not current.

FREE Software Upgrades
You may now take advantage of all new software upgrades as they are released. Upgrades help increase system efficiency and value by incorporating the latest technology and product enhancements.

FREE Retraining
If your current System Operator has completed the training checklist and they have a question, need a “refresher” or additional training, the training is provided FREE, for the version they were initially trained on.

FREE Training Webinars
BHD offers FREE training webinars twice a month on different Retail Pro topics. Request a webinar on a topic you choose!

Discounted Tech Support Rates
Tech support rates will be reduced to $125 per hour. That's a savings of $45 per hour!

FREE Loaner Hardware Program
BHD provides 30-day loaner service for any broken hardware at no hardware charge. Client pays only for shipping and tech time used.

Discounted New System Operator Training
Should you lose your current BHD-trained System Operator we will train your new System Operator for only $1500, which includes 20 hours of training. That is a discount of $1000!

FREE Access to BHD Technicians via BHD Chat Room
You may access the Chat Room from the BHD Website, and enjoy FREE and instant access to the BHD technical staff. This service is available Monday - Friday, 9:00am - 5:00pm PST.

FREE Technical Message Board
The Message Board, accessible from the BHD Website, provides you a place to post technical questions. Our technical staff will post responses to your questions within 24 hours, excluding weekends and holidays.

FREE Email Access To Our Retail Pro Technicians
tech@bighairydog.com
You will be provided FREE and instant email access to BHD technicians and sales support staff Monday through Friday, 9:00am - 5:00pm PST.

FREE Access to BHD Knowledge Base
Over 18 years of acquired knowledge and 'Answer Book' resolutions make this the most comprehensive Knowledge Base in the industry.
Please call BHD Service Department to receive the password.

PT Inventory Rental Units
BHD rents Portable Inventory Units at an affordable price to assist in your physical inventories.


TO RENEW: Call 800-377-7776 or 916-368-3939.
Ask for Felicia or April.