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BHD Tech Support

BHD Information Systems ��� BBB Accredited Since 1993






BHD REGULAR SUPPORT HOURS
Monday - Friday 6:00 A.M. to 6:00 P.M. Pacific Standard Time
Saturday 9:00 A.M to 5:00 P.M. Pacific Standard Time
Sunday 9:00 A.M to 2:00 P.M Pacific Standard Time
 
HOW TO ACCESS SUPPORT DURING REGULAR SUPPORT HOURS
For support on a Downcall* Monday - Friday 8:00 AM to 6:00 P.M., PST, please call 916-368-1070 and you will either be transferred directly to a tech or put on the tech board for a call-back.
 
For support on a Downcall* during the following Regular Support Hours, please follow these steps:
      Call 916-368-1070
      Press 2 to leave a message on general voice mail for a call back during regular support hours.
Monday-Friday 6am-8am PST
Saturday 9am-5pm PST
Sunday 9am-2pm PST
 
BHD AFTER HOURS SUPPORT
HOW TO ACCESS SUPPORT SUPPORT AFTER REGULAR SUPPORT HOURS
 
For After Hours Support, please call 916-368-1070 and follow the prompt for the options below:
      Press 1 to leave a message on general voicemail for a call back after regular support hours.
      Follow the prompts to leave a message for the On-Call Tech. You will receive a call back shortly after leaving a message.
 
ALL AFTER HOURS CALLS ARE SUBJECT TO AFTER HOURS RATES:
  • Billed a minimum of two (2) hours ($250**)
  • Billed by the minute for any time on the phone with a tech
  • Billed by the minute at the appropriate after-hour rate
  • After Hours Support is NON-DISPUTABLE.
 
NOTES
*     Downcall = unable to process a sales transaction
**    $250 rate quoted above reflects Member Prices and requires current Software Assurance
     (International calls made via SKYPE only)
  Member Rates Non-Member Rates
After Hours Mon-Fri $187.00 per hour $265.00 per hour
After Hours Sat-Sun $250.00 per hour $350.00 per hour
Holiday After Hours $315.00 per hour $435.00 per hour

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