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BHD Tech Support

BHD Information Systems ��� BBB Accredited Since 1993
Software Assurance PROGRAM

The Software Assurance Program is another great example of how Retail Pro and Big Hairy Dog will continue to work for you - long after your initial investment. It provides peace of mind knowing you'll NEVER have to purchase another Point-of-Sale or Store Management Program. Our Software Assurance Upgrade Program insures that as your business grows you will continue to benefit from the development of new features and enhancements for Retail Pro.

Your participation in the Retail Pro Software Assurance Program entitles you to ALL of the benefits listed below, making this a smart investment for your business:

Continuous Software Updates and Support
Guaranteed access to product enhancements and dedicated 24 x 7 support. *Free Upgrade Software. *Training and tech support time (as well as hardware, if needed) are additional.

Free Training Videos and Other User Resources
Training videos and user guides for ongoing staff training

Discounted Tech Support Rate
Pay only $125 an hour, saving you $50 on every support hour; that is a 29% savings

Discounted New System Operator Training
If you lose your SYSOP, we will train your replacement for $1875, up to 20 hours

PCI Compliance
Know that your retail management software is doing its part to keep you safe and compliant

Free Retraining
After completed training, refresher is provided free to SYSOP on version originally trained

Free Access to BHD Knowledge Base
20 years of acquired knowledge and Answer Book resolutions

Free Training Webinars
A minimum of 2 per month; your whole staff can sit in and learn absolutely free

Free Loaner Hardware
30-day free loaner hardware. You pay only shipping and tech repair

Free 1-time replacement license key per year
This includes both hardware and software licensing

Scanner Rentals for Physical Inventory (PI)
Portable and affordable scanner rentals to make your PI fast and accurate

Free Access to Certified Retail Pro Techs. Available Monday-Friday, 9am-5pm PST

    • Chat Room: Available from BHD Website
    • Email: tech@bighairydog.com
    • Message Board: Post technical questions on BHD Website. Responses will be posted within 24 hours


    TO RENEW: Call 800-377-7776 or 916-368-3939.
    Ask for Felicia or Sarahmarie.


    Big Hairy Dog is committed to bringing you the best in retail management and point-of-sale software today and as you continue to grow. Ongoing improvements and feature enhancements for Retail Pro are the result of our passion for perfection, and our dedication to continued product development. And for you, the retailer, it means never having to purchase another POS system - EVER!




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